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Steps to Resolve a Concern
STEPS TO RESOLVE A CONCERN
Concerns?
The District believes that individual questions, concerns, and complaints are resolved most effectively through direct communication with those closest to the point of concern.
Parent/Guardian Concern Resolution Process
Step 1 - Teacher
Where a parent/guardian has a concern about their child’s classroom or program, they should address the concern with the child’s teacher at a mutually convenient time.
Step 2 - Assistant Principal
If the parent/guardian and the teacher are not able to resolve the concern, the concern shall be discussed with the assistant principal.
Step 3 - Principal
If the parent/guardian and the teacher are not able to resolve the concern, the concern shall be discussed with the principal.
Step 4 - District Complaint Person
If the concern is still unresolved, the parent/guardian shall contact the school's district complaint person assigned to the site. You can find that information from the school secretary.
Step 5 - Superintendent / Designee
The Superintendent or Designee will assist in resolving the concern.
RESOURCES
RESOURCES
- AR 1312.1 Formal Complaint Procedures Concerning Personnel
- AR 1312.3 - Uniform Complaint Procedures
- AR 1312.4 Williams Uniform Complaint Procedures relating to
- instructional materials
- teacher vacancy or misassignment
- facilities
- CAHSEE intensive instruction and services
- Williams Complaint Forms
- Click on the link below to download the form in different languages.
- English | Spanish | Vietnamese | Chinese | Tagalog
- Title IX
- Bullying
CONTACTS
- For complaints regarding Title IX for Staff: Assistant Superintendent, Human Relations, Damon James
- For complaints regarding Title IX for Students: Coordinator of II, English Learners and Math/Literacy Intervention Programs
Shannon Soza
Step 3 - Principal
If the parent/guardian and the teacher are not able to resolve the concern, the concern shall be discussed with the principal.
Step 4 - District Complaint Person
If the concern is still unresolved, the parent/guardian shall contact the school's district complaint person assigned to the site. You can find that information from the school secretary.
Step 5 - Superintendent / Designee
The Superintendent or Designee will assist in resolving the concern.